![]() ![]() ![]() Visa gives some extensions: non-receipt and quality. We work within very limited timeframes, and, technically, you are required to notify us of a dispute (in writing! Just calling in doesn’t obligate us to do anything), within 60 days of the statement date the charge appears on. Please, please check your statement every month. If you tell us that you ordered widget A but received widget B but have no proof, and the merchant sends proof that you actually ordered widget B, you’ll probably be getting rebilled! Remember, the merchant does have a chance to rebut these things. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. While it is a great tool, you gotta make sure you use it right. If you choose not to dispute the chargeback, the dispute is automatically granted to the customer, and Amazon Pay deducts the disputed amount from your account.įor detailed information about responding to a chargeback claim, see the Chargeback FAQ.A reader who works in the chargeback section of a major credit card company has just about had enough with people tossing around “chargeback! chargeback!” as the solution to every customer service problem. When we have received the information from you, we work with the bank or credit card company to resolve the chargeback. If you choose to dispute a chargeback, we assess a Disputed Chargeback fee of $20.00 and require you to provide us with information that we need to dispute the claim. You have the option of accepting the chargeback, or of requesting assistance from Amazon Pay in disputing the chargeback claim. ![]() When Amazon Pay receives a chargeback claim, we email information to you about the chargeback, including the order number and the amount of the chargeback claim.
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